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We operate from factory/warehouse premises and we aim to despatch sameday (weekdays) and Monday following weekend orders.
If you are out when the post is attempted to be delivered, then you will receive a card informing you which post office you should go to to collect it.
Returns should ideally be sent to us using recorded delivery as we cannot be held responsible if we do not receive your goods. We refund in total should goods be faulty, and we offer a refund, less our postage costs plus £3.00 admin charge, for unwanted goods provided the goods are in their original packaging, unopened and unused. In both cases they should be returned and received by us no later than 21 days after they were despatched. Please include your name, email address and telephone number so that we can refund you.
Returns address: Caraselle Ltd, 4-5 Regis Road, Kentish Town, London NW5 3EW. Contact Graham Warren on 0870 011 7776.