Caraselle Direct
10% Off
Freephone08000 199 309
Orderline: 08000 199 309
+44(0) 20 7267 5003
info@caraselledirect.com
Mon-Fri 9am-6pm
Europe's Leading Clothes Care Specialist Since 1982
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Delivery And Returns - Caraselle Direct

Christmas Dates
International - Last day to send outside the UK
Normal trading day
Last day for Royal Mail orders placed before 2pm
Last day for Standard Delivery with our UK Carriers for UK Mainland orders placed before 2pm
48hr with Yodel

Special Delivery

Last day for Royal Mail Special Delivery UK Mainland only - for orders placed before 2pm*
Last day for carrier collection orders placed before 2pm
24hr with Yodel

Royal Mail only

For orders before 11am
Last order dates are subject to availability.

Special Delivery details

Order Value up to £500.00

Weight Guaranteed
Next day by 1pm
Guaranteed
Saturday by 1pm
Up to 100g £6.20 £10.14
Up to 101g- 500g £6.85 £10.86
Up to 501g-1kg £8.10 £12.30
Up to 1.1kg-2kg £10.40 £15.48
Between 2kg-10kg £26.60 £33.56
 

We operate from factory/warehouse premises and we aim to despatch sameday (weekdays) and Monday following weekend orders.

If you are out when the post is attempted to be delivered, then you will receive a card informing you which post office you should go to to collect it.


We can deliver throughout the world. If your country is not listed please contact us by clicking here.
Royal Mail
  • £0.01 > £5.00 = £1.85
  • £5.01 > £10.00 = £2.95
  • £10.01 > £25.00 = £5.99
  • £25.01 > £49.99 = £6.85
  • > £50.00 = £FREE
Collect Your Own
  • > 0.00Kg = £FREE
Express Delivery: Order will be delivered the next working day if placed before 2pm
  • £0.01 > £5.00 = £6.55
  • £5.01 > £10.00 = £7.65
  • £10.01 > £25.00 = £9.99
  • £25.01 > £49.99 = £11.50
  • > £50.00 = £5.50
Royal Mail Special Delivery, Next Day By 1pm: For orders placed before 2pm Monday to Thursday
  • < 0.10Kg = £8.10
  • 0.11Kg > 0.50Kg = £10.10
  • 0.51Kg > 1.00Kg = £12.10
  • 1.01Kg > 2.00Kg = £20.40
  • 2.01Kg > 10.00Kg = £28.60
Royal Mail Saturday Delivery By 1pm: For orders placed before 2pm on Friday
  • < 0.10Kg = £12.44
  • 0.11Kg > 0.50Kg = £12.44
  • 0.51Kg > 1.00Kg = £13.50
  • 1.01Kg > 2.00Kg = £17.50
  • 2.01Kg > 10.00Kg = £36.00

Returns

Returns should ideally be sent to us using recorded delivery as we cannot be held responsible if we do not receive your goods. We refund in total should goods be faulty, and we offer a refund, less our postage costs plus £3.00 admin charge, for unwanted goods provided the goods are in their original packaging, unopened and unused. In both cases they should be returned and received by us no later than 21 days after they were despatched. Please include your name, email address and telephone number so that we can refund you.

Returns address: Caraselle Ltd, 4-5 Regis Road, Kentish Town, London NW5 3EW. Contact Graham Warren on 0870 011 7776.

Need help? Tap here! 08000 199 309, 9-5 UK time