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I have to say that I have experienced the BEST CUTOMER SERVICE ever within the last 18 hours.
Following the speedy arrival of my purchase, which I unfortunately needed to return, I encountered ‘Oliver’ in customer Services over the telephone. I had only intended to ask about a return, but he was really helpful in establishing why I wanted to return my item and find a suitable replacement! All this and the small additional payment was done in minutes and I was one happy customer.
Oliver’s manner was exemplorary, he was happy and cheerful without being condescending which is my usual expectation of customer service. Other companies really ought to take some lessons from him FANTASTIC ,what a STAR :). His whole demeanour is something to be extremely proud of I really can’t say enough about how customer focussed he was. :)
I was thrilled and began to share this experience with my work colleagues and thought that would be the end of it............ however, in less than 15 hours later my replacement items had arrived. I am truly gobsmacked if anyone wants to experience customer service as I think it should be then shop here!
Cambridge, November 2011
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